Terms & Conditions

1. Introduction and Acceptance

Welcome to dwg189 (hereinafter referred to as "the Platform", "we", "us", or "our"). These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "User", "you", or "your") and dwg189 governing your access to and use of our online gaming platform, including our website at https://dwg189.cam and all associated services, features, content, and applications.

By registering an account, accessing our website, placing bets, playing games, or using any service provided by dwg189, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree with any provision of these Terms, you must immediately cease using the Platform and close your account.

We reserve the right to amend, modify, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Platform. Your continued use of the Platform following such modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the most recent revisions were made.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account registered by you on the Platform, which allows access to our services.
• "Balance" means the total amount of funds currently available in your Account for wagering or withdrawal.
• "Bet" or "Wager" means any stake placed on a game, sport event, or casino game through the Platform.
• "Bonus" means any promotional offer, free bet, free spins, cashback, or other incentive provided by dwg189, subject to specific terms and wagering requirements.
• "Game" means any sports betting market, casino game, live dealer game, slot machine, or other gambling product available on the Platform.
• "KYC" (Know Your Customer) means the identity verification process requiring submission of identification documents.
• "Payment Method" means any deposit or withdrawal method accepted by dwg189, including but not limited to bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay).
• "User Content" means any data, information, or materials submitted by you through the Platform.
• "Withdrawal" means the process of transferring funds from your Account balance to your designated bank account or e-wallet.

3. Eligibility and Restrictions

3.1 Age and Legal Capacity

You must be at least 21 years of age to register an account and use the Platform. By creating an account, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time, and we may suspend or terminate accounts that cannot provide satisfactory verification.

3.2 Geographic Restrictions

The Platform is intended for residents of Indonesia. You represent and warrant that you are physically located in Indonesia when accessing the Platform and using our services. You are prohibited from using the Platform if you are located in any jurisdiction where online gambling is illegal or restricted.

3.3 Legal Compliance

You agree that your use of the Platform complies with all applicable laws and regulations in your jurisdiction. You are solely responsible for ensuring that your participation in online gambling is legal where you reside. dwg189 assumes no liability for your violation of local laws.

3.4 Prohibited Persons

You are prohibited from using the Platform if you:

• Are under 21 years of age
• Are located in a jurisdiction where online gambling is prohibited
• Have been previously excluded or banned from the Platform
• Have voluntarily self-excluded yourself from gambling activities
• Are an employee, contractor, or affiliate of dwg189 or our game providers
• Are using the Platform on behalf of a third party or organization
• Have provided false or misleading information during registration

4. Account Registration and Security

4.1 Registration Process

To use the Platform, you must register an account by providing accurate, current, and complete information as requested in our registration form. Required information typically includes:

• Full legal name (matching government-issued ID)
• Date of birth (proof you are 21+)
• Email address
• Mobile phone number
• Residential address in Indonesia
• Preferred username and secure password
• Currency preference (Indonesian Rupiah / IDR)

4.2 Account Limits

You are permitted to hold only one (1) account on the Platform. Multiple accounts are strictly prohibited. If we detect duplicate accounts, we reserve the right to close all such accounts, void all bets, and confiscate any winnings or balances. Legitimate reasons for multiple accounts (e.g., technical errors) must be reported to customer support immediately.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials (username and password). You must:

• Choose a strong password combining letters, numbers, and special characters
• Never share your password with any third party
• Immediately notify us of any unauthorized account access or security breach
• Ensure you log out after each session, especially on shared or public devices
• Enable two-factor authentication (2FA) if available

You are liable for all activities conducted through your account, whether authorized by you or not. We are not responsible for losses resulting from unauthorized account access due to your failure to maintain account security.

4.4 KYC Verification

Before processing your first withdrawal, we require you to complete KYC (Know Your Customer) verification by submitting the following documents:

• A clear, color copy of your Indonesian national ID card (KTP) showing all four corners and readable text
• Proof of address dated within the last 3 months (utility bill, bank statement, or government correspondence)
• A recent selfie photograph of you holding your ID card next to your face

Verification is typically completed within 1-6 hours during business hours. We may request additional documentation or information at our discretion. Failure to complete KYC verification may result in withdrawal delays, account restrictions, or account closure.

5. Deposits and Withdrawals

5.1 Deposits

You may deposit funds into your Account using any of the payment methods listed on the Platform. Current supported methods include:

• Indonesian Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga
• E-Wallets: OVO, DANA, GoPay

Minimum deposit amounts vary by payment method and are displayed during the deposit process. Deposits are typically credited to your Account instantly. We do not charge deposit fees, but your payment provider may impose charges. You are responsible for all fees charged by third-party payment processors.

5.2 Withdrawals

You may withdraw funds from your Account balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed)
• Minimum withdrawal: Rp 100.000 (bank transfer), Rp 50.000 (e-wallet)
• You must use the same payment method for withdrawal that you used for deposit (anti-money laundering requirement)
• Withdrawals must be made to an account in your own name
• Active bonus funds with incomplete wagering requirements cannot be withdrawn

Standard withdrawal processing times are as follows:

• Bank transfers (BCA, BRI, BNI, Mandiri): 5-15 minutes for verified accounts
• E-wallets (OVO, DANA, GoPay): 1-3 hours
• First withdrawal or unverified accounts: Up to 24 hours

We reserve the right to request additional verification or documentation before processing withdrawals, particularly for large amounts or unusual activity patterns. We do not charge withdrawal fees for standard processing.

5.3 Anti-Money Laundering Policy

dwg189 operates a strict anti-money laundering (AML) policy. You must wager at least 100% of your deposit amount (1x turnover) before withdrawing. Depositing funds without placing any bets and then requesting immediate withdrawal is prohibited. Accounts suspected of money laundering activity will be suspended, reported to authorities, and funds may be frozen pending investigation.

6. Bonuses and Promotions

6.1 Bonus Terms

dwg189 may offer various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback offers, and free spins. All bonuses are subject to specific terms and conditions, including:

• Wagering Requirements: You must wager bonus funds a specified number of times (e.g., 30x, 40x) before withdrawing winnings
• Minimum Deposit: Bonuses typically require a minimum deposit amount
• Validity Period: Bonuses expire if wagering requirements are not completed within the specified timeframe
• Game Contribution: Different games contribute differently to wagering (e.g., slots 100%, table games 10-20%)
• Maximum Bet Limit: While an active bonus is in use, maximum bet per spin/hand is typically Rp 25.000 - Rp 50.000
• Restricted Games: Certain games may be excluded from bonus play or wagering contribution

6.2 Bonus Abuse

The following activities constitute bonus abuse and are strictly prohibited:

• Creating multiple accounts to claim bonuses multiple times
• Placing opposite bets (hedging) to meet wagering requirements with minimal risk
• Delaying game rounds to manipulate wagering requirements
• Using strategies designed to exploit bonus terms rather than normal play
• Coordinating with other players to abuse promotions

If we determine you have engaged in bonus abuse, we reserve the right to void bonuses, cancel bets, confiscate winnings, and terminate your account. Bonus terms for each promotion are available on the promotion page and must be reviewed before claiming.

6.3 Right to Modify or Cancel

We reserve the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. In the event of obvious errors or technical malfunctions related to bonuses, we may void affected bets and adjust account balances accordingly.

7. Betting Rules and Fair Play

7.1 General Betting Rules

When placing bets on the Platform:

• All bets are final and cannot be cancelled once confirmed
• Bets must be placed before the event or game starts (unless live/in-play betting)
• Minimum and maximum bet limits apply and vary by game and market
• Odds and lines are subject to change until the bet is confirmed
• In case of obvious errors in odds or lines, we reserve the right to void affected bets

7.2 Sports Betting Specifics

For sports betting markets:

• Events postponed for more than 48 hours will be voided unless otherwise stated
• If a match is abandoned, bets may be voided or settled based on official governing body rules
• Settlement is based on official results from recognized sports authorities
• Live betting rules may differ from pre-match rules; specific rules apply per sport

7.3 Casino and Slot Game Rules

For casino games, slots, and live dealer games:

• All games use certified Random Number Generators (RNG) or live dealers
• RTP (Return to Player) percentages are displayed for transparency
• Game rules and paytables are available within each game
• Technical malfunctions void all affected game rounds and payouts
• If disconnected during a game, the round completes according to standard rules

7.4 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and fund confiscation:

• Collusion: Coordinating with other players to gain unfair advantage
• Fraud: Using stolen payment methods, falsified documents, or fraudulent information
• Cheating: Exploiting software bugs, using bots or automated systems, or manipulating games
• Arbitrage Betting: Exploiting differences in odds across platforms
• Insider Betting: Placing bets based on non-public, inside information

8. Responsible Gaming

dwg189 is committed to promoting responsible gaming and preventing problem gambling. We provide the following tools and resources:

8.1 Self-Exclusion

You may voluntarily exclude yourself from the Platform for periods of 24 hours, 7 days, 30 days, 6 months, 1 year, or permanently. During self-exclusion, you will not be able to access your account, deposit funds, or place bets. Contact customer support to request self-exclusion.

8.2 Deposit and Loss Limits

You may set daily, weekly, or monthly limits on deposits or losses. Once set, limits can be decreased immediately but increases require a 24-hour cooling-off period. These limits help you control spending and maintain gambling as entertainment.

8.3 Session Time Limits

Set maximum session durations to prevent extended gambling sessions. When time expires, you will be automatically logged out. Reality check reminders are also available to show you how long you've been playing.

8.4 Problem Gambling Resources

If you believe you or someone you know may have a gambling problem, please seek help. Warning signs include gambling with money you can't afford to lose, chasing losses, lying about gambling, or neglecting responsibilities due to gambling. Contact our support team for assistance or consult professional counseling services.

9. Intellectual Property

All content, software, graphics, logos, designs, text, images, and other materials on the Platform are the property of dwg189 or our licensors and are protected by international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only.

You may not:

• Copy, reproduce, distribute, or publicly display any Platform content
• Modify, reverse engineer, or decompile any Platform software
• Use our trademarks, logos, or branding without written permission
• Create derivative works based on Platform content
• Use automated systems (bots, scrapers) to access the Platform

10. Limitation of Liability

To the maximum extent permitted by law, dwg189 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Platform
• Unauthorized access to or alteration of your account or data
• Third-party conduct or content on the Platform
• Technical failures, server downtime, or network interruptions
• Errors or inaccuracies in odds, results, or payouts (though we strive for accuracy)
• Loss or theft of account credentials due to your failure to maintain security

Our total liability to you for any claims arising from your use of the Platform shall not exceed the amount you have deposited into your account in the six (6) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless dwg189, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Your use or misuse of the Platform
• Any fraudulent, illegal, or unauthorized activity conducted through your account

12. Account Suspension and Termination

12.1 Our Right to Suspend or Close Accounts

We reserve the right to suspend, restrict, or permanently close your account at any time, with or without notice, for any reason including but not limited to:

• Violation of these Terms
• Providing false or misleading information
• Suspected fraud, collusion, or cheating
• Failure to complete KYC verification
• Bonus abuse or exploitation of promotions
• Using the Platform for money laundering
• Abusive behavior toward staff or other players
• At our discretion for business reasons

12.2 Your Right to Close Your Account

You may close your account at any time by contacting customer support. Upon account closure:

• Any remaining balance will be refunded to you (after wagering requirements and verification)
• Outstanding bets will be settled
• Active bonuses will be forfeited
• Your personal data will be retained as required by law

12.3 Consequences of Termination

If your account is terminated for breach of these Terms:

• All bets may be voided
• Winnings may be confiscated
• Remaining balance may be forfeited
• You will be permanently banned from creating new accounts

13. Dispute Resolution

If you have a complaint or dispute regarding the Platform or your account, please contact our customer support team first. We are committed to resolving issues fairly and promptly. Most disputes can be resolved through our internal complaints process.

If we cannot resolve your dispute internally, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Contact customer support for details on available ADR options.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with international gaming regulations and the laws applicable to online gaming platforms serving the Indonesian market. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of competent international arbitration bodies.

You agree that any legal action or proceeding shall be conducted in English. By using the Platform, you consent to the jurisdiction of such arbitration forums and waive any objections based on inconvenient forum.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and dwg189 and supersede all prior agreements, understandings, and communications regarding the subject matter.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of dwg189.

15.4 Assignment

You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may freely assign these Terms and all rights and obligations to any third party.

15.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, government actions, labor disputes, internet failures, or technical malfunctions.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or the Platform, please contact our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Response Time: We aim to respond to all inquiries within 24 hours

Our customer support team speaks English and Indonesian and is available around the clock to assist Indonesian players with any issues or questions.

By continuing to use the dwg189 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account.